Within a year customer services had moved to Canada and the price went up but the Canadian customer service was also very strong. I had occasion to call them to hard reset my modem a couple of times due to cable or power outages which would throw the lingo box out and burnt out one of the ports as well. They were patient knowledgeable; taught me things I could do on my own to avoid customer service and succinct.

The actual VoIP phone services was good the phone line was clear and worked as if it was a real phone line with the exception of when the cable was acting up. About a year after this the price went up dramatically, customer service was moved offshore to India and Lingo became part of the problem instead of the wonderful solution it had been for two years prior.

The customer service agents were no longer free thinking technically apt English speakers but Indian script readers who were confused and bewildered if you tried to take them off topic or expressed any urgency or disinterest in going through the troubleshooting routine they were trained to do because you had already done it.

The modem completely burnt out and I had to fight with them to get another one sent out; it took an hour and fifteen minutes. The quality of the phone line seemed to waver a lot after the offshore move as well. I would dial a number and get a recording or an instant busy signal as if the number was out of order which was not the case as I would call the number on my cell phone and it work.

I started only using the line for incoming calls and buzzer phone calls. After many attempts at dealing with the customer service department and the line consistently deteriorating while prices were being raised again I gave up and closed my account with them and solely used my cell phone from then on.

Now the state of Michigan, VoIP is readily available. As long as you have a high speed internet connection, you can get VoIP (voice over internet protocol) and benefit from the technology as well as the savings.

Like a regular landline phone, you can make and receive long distance and international calls without spending a fortune to keep in touch with those who are far away. In many cases, the quality is superior to a basic landline and much cheaper.

The great feature of using VoIP is that long distance or international calls are much cheaper than conventional phone calls. If you compare a five minute international call made from a conventional phone to a VoIP call, the overall cost of the call made from VoIP will be a fraction of what the conventional call will be.

Other features include three-way calling, voicemail, conference calls, caller ID, call waiting, return call and the one that I like the best, video calling. That’s right you can talk to people overseas with the ability to see them as you talk. With a webcam, you can see the other person, unlike a conventional phone.

Contact one of the many in Michigan to see which one is right for you. If you live in the State of Michigan, you should consider subscribing to one of these service providers in order to use VoIP right in the comforts of your own home or in your business in Michigan.

Here are some of the VoIP service providers existing in Michigan today:

• Packet8 VOIP Michigan
• Sunrocket Michigan
• Iconnecthere Michigan
• MyPhoneCompany Michigan
• Vonage Michigan
• Verizon VoiceWing VOIP

Any one of these companies can offer you a great service at a very low monthly fee. Some of these companies can also offer you a free IP phone or you can buy additional ones if you need them.

The latest thing that Michigan is doing for their residents is the E911 feature for VoIP. The ability to make emergency calls through VoIP phones. The state of Michigan is now pressuring VoIP service providers to have this feature integrated in their VoIP system.

If you’re thinking of getting VoIP service, make sure you have a DSL or cable connection to the internet. I suggest you confirm with your provider the the connection you have is compatible for VoIP phone service first before signing a contract with any of the providers listed.

So if you have friends and family that live far away or even overseas and you want to save money, then look into getting VoIP phone service, especially if you live in Michigan.